Unauthorised Debit Orders by Medihelp

In February 2018 I took Medihelp on behalf of my mother. Months down the line she still did not qualify for any benefits. In July I decided to terminate her membership with the medical aid company. To my suprise in August a double debit order was made of R4,740 followed by numerous debit orders. She querried these unauthorised debit orders but the money was no reversed back to my account. Medihelp said the reverse debit oder was done on the 20 Septembeer which was verified and not true. They are sitting with funds which do not belong to them.

We are not happy with their offerings and service. May they pay back the money period.