KH
Katy H
1 reviews | Active since Sept 2016
02 Sept 2016, 20:06
Unaccessable
<p>I have been trying for two days to get through to get authorisation for urgent tests and everytime they try to transfer me they put me on hold for ever and end up having to put the phone down after twenty minutes. I have tried emailing and no response. I have tried the online option and no joy there either. This is a big problem for me as i need medical help and cannot get the authorisation required. </p>
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Replies (2)
Medihelp's replyOfficial
05 Sept 2016, 09:56Dear KatyH
Thank you for writing to us.
Your complaint was referred to the relevant department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply05 Sept 2016, 09:56
Official
Dear KatyH
Thank you for writing to us.
Your complaint was referred to the relevant department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's replyOfficial
05 Sept 2016, 13:26Dear KatyH
As discussed telephonically with a Medihelp consultant on 5 September 2016, you will contact the Scheme again as soon as all the information regarding the pre-authorisation request is available.
Upon receipt of the necessary information, this matter will receive further attention.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply05 Sept 2016, 13:26
Official
Dear KatyH
As discussed telephonically with a Medihelp consultant on 5 September 2016, you will contact the Scheme again as soon as all the information regarding the pre-authorisation request is available.
Upon receipt of the necessary information, this matter will receive further attention.
Kind regards
Medihelp Customer Care
Best regards,