Unacceptable and horrific service by MediHelp

Last year November we made a payment for our membership with MediHelp then in December we made a payment for the month of December. Unfortunately in December we did not put the Reference but we sent through the POP so that they can allocate. We received numerous statements and letters stating that NO payment was made for November and December and that we should pay for the two Months or else they will terminate our membership.

In December we sent through both Proof of payments and somehow in the middle of December before they closed they cancelled our membership! They said that we should pay December and January. We spoke with a lady and sent her the POP for December and nothing was done about it.

We sent Decembers proof of payment several times and still sitting with a terminated membership. I have a 3 year old and what would I do should something had to happen. It's been two weeks since I last spoke to a consultant and today I spoke to a new consultant and she asks me to pay for this Month! How do we pay for something that has been terminated!

I am horrified by the service and still sit with no medical/hospital plan !