EG
Elize G
1 reviews | Active since Nov 2016
19 Nov 2016, 14:21
Trauma
<p>After my husband passed away on 24 Oct'16 I paid the full premium to keep our fund in place. I went to the Dr but Medihelp did not pay enything said I need to apply as the widow for new cover. The current option was too expensive so I signed up for a lower package on request of the agent and sent them everything. I received a email that stated everything is fine but phone in to confirm.To my surprise they kept me on the expensive package and said they will fix the problem. I received my card today on the expensive package! What about the debit order end Nov? I can not pay R3500 per month please help me.</p>
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Replies (3)
Medihelp's replyOfficial
21 Nov 2016, 09:09Dear Eden98a
Thank you for writing to us.
Your complaint was referred to our Membership department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply21 Nov 2016, 09:09
Official
Dear Eden98a
Thank you for writing to us.
Your complaint was referred to our Membership department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's replyOfficial
21 Nov 2016, 14:27Dear Eden98a
The telephone conversation with you on 21 November 2016 refers.
You are enrolled as a member on the Dimension Elite benefit option with effect from 25 October 2016, after which your benefit option was changed to Dimension Prime 2 from 1 November 2016, as requested. Your full applicable subscriptions are payable in arrears at the end of each calendar month, for that respective month.
The subscription payable for November 2016 on the Dimension Prime 2 benefit option will be recovered by debit order on 1 December 2016. An amended membership card was sent to you on 15 November 2016, which you will receive shortly.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply21 Nov 2016, 14:27
Official
Dear Eden98a
The telephone conversation with you on 21 November 2016 refers.
You are enrolled as a member on the Dimension Elite benefit option with effect from 25 October 2016, after which your benefit option was changed to Dimension Prime 2 from 1 November 2016, as requested. Your full applicable subscriptions are payable in arrears at the end of each calendar month, for that respective month.
The subscription payable for November 2016 on the Dimension Prime 2 benefit option will be recovered by debit order on 1 December 2016. An amended membership card was sent to you on 15 November 2016, which you will receive shortly.
Kind regards
Medihelp Customer Care
Best regards,
EG
Elize G's updateReviewer Update
21 Nov 2016, 14:48Thank you looking forward to see claims settled.
EG
Elize G's update21 Nov 2016, 14:48
Reviewer Update
Thank you looking forward to see claims settled.