To be questioned by a consultant to get a authorisation number!!

Me and my husband had a very bad experience with Medihelp Authorisation this morning. Our GP called Dr Mundell (cardiologist) and Dr Mundell said that my husband has to be admitted to hospital. My husband was in a bad state and not well at all. The lovely lady at Anncron admissions tried for nearly an hour to get a authorisation number for admission while my husband got worse by the minute. Eventually a lady called Thandi from Medihelp insist on speaking to my husband. She wanted to know if his feet are swollen, is he short of breath etc etc. This is totally unacceptable!! Why would a Cardiologist send my husband to hospital in the first place???? To be queried by an authorisation consultant!!! Eventually a authorisation number was given and at this very moment my husband is in theatre for a severe heart condition. I am so disappointed in Medihelp I really do consider going to another medical aid. And last but not least we are on the Prime 3 dimension with a monthly premium of nearly R 8000.00 per month and my husband is a pensioner. Would never again referred anybody to Medihelp again!