This Medical aid is the worst ever

I joint them a Year back and Yes I could only afford the prime 2 Network option. Since then they have given the worst service in history. I have been with Discovery before and thought they were excellent but expensive. <br> My son broke his arm and their doctor in their recommended hospital referred us to specialist to have his arm operated on to rectify the break. After 2 months of calls and mails, they said they were going to decide in a meeting weather it was necessary or not. Like a doctor will operate or refer to a specialist and both of them concur, but they said its not necessary. I paid the specialist myself and had his arm fixed. <br> This year I decided to change to a better option which is R2 500 per month more, with better benefits. They were very happy to change me over as obviously they get more money. At no stage did they tell me that the savings plan had to be settled as the new option does not have a savings plan. After a month, and after I Paid in R2500 for glasses for my son and myself, I get a call saying that I have to pay them R1832 as my savings account was cancelled and that balance on the Glasses was not paid. What happened to the balance of 2014.<br> Useless