THIRD COMPLAINT- STILL REFUSING TO FOLLOW THE ACT!!!!! WORST MEDICAL AID EVER

THIRD COMPLAINT- I only received a response from Elaine Raw on 27 March 2026- I logged my complaint 9 days earlier. Her email stated that 5 complaint tickets for me where just lying open without resolution- no effort made to resolve in 9 days. The incompetence is just incomprehensible. I followed protocol by lodging an internal complaint. This Medical Aid should not be allowed to practice because although I spelled out the terms of the Act as well as the case law, they are still refusing to abide by it. Will definitely be taking this further. As for Doreen de Vaal, I suggest you educate your self on the Medical Schemes Act 131 of 1998 and when it supersedes your internal Medical Scheme Rules. The law is also ever evolving, please take the time to read the relevant and updated case law. Will be taking this further litigiuously for pain and suffering as well.