THE WORST EXPERIENCE EVER.

I am absolutely disgusted with the extreme lack of care, unprofessional way, as well as the delayed response they treat their clients... It is more than a week and a half I am waiting for my childs operation to be approved...when you phone their excuse is they can't get hold of the doctors...when I phone thereafter ...after 5 minutes I spoke to both the doctors. It is truly ridiculous. When payments are missed and you make payment and send prove of payment,they take more than 4 days to allocate payment and reactivate the account again. How is this possible that a medical aid....during these harsh times can respond in such a unprofessional manner.... I will never in my life recommend them to anyone ..and for sure at the end of the year I am going back to discovery. Their best excuse for all these horrible experiences is, that it's our first year on medihelp and they investigate all claims before approving....