The resource you are...

Two months ago, we paid the medical aid from ABSA. It took them 3 weeks to allocate the payment and only then notified us that there is a shortfall of R60. This was already the end of the month, and we paid that R60 as well.

We paid for April as normal, but Medihelp phoned and asked if we made a payment. We, of course, said yes. Nothing future happened. There was no follow-up to ask about the payment or anything. Keep in mind that we always send our proof of payment to them on multiple email channels. Sometimes, this person says we have to send it here , and then there. Some say we should add the MH before the membership number, others stating otherwise, I don't think any of them really knows or have proper training.

Then, on the 15th of April 2024, they just cancel the Medical Aid with no follow-up, nothing. Then they tried to collect the money from the savings that was due, and that was the first time we got any contact from them (trying to get the money that was paid out of the savings account). As we explained to them, the lady completely shocked that they didn't even do a follow-up or anything like that.

We were asked to pay for next month (May), and then they will reinstate the medical aid. Since it wasn't our fault, *(the fault was at ABSA and Medihelp never follow-up or communicated anything)*, we decide we will only pay it on the 29th of April close to the end of the month as they requested. Now they told me they first need to ask management if they can reinstate the membership because they don't know if they are allowed to after telling us otherwise. Furthermore, on Tuesday, 30th April, they said we would get feedback within one day. One day has passed, and nothing, now the office, is also closed, not what they communicated to me. I have doctors appointments for the 2nd May 2024, and my membership is still off. I'm not sure if there are payments that got lost in translation or something, but we ended paying more than the actual *Amount Due* to them

With the proof of payments we sent and confirming that we did indeed pay, they still terminated the membership and then told us we would get feedback in a day even if we definitely won't. Right down to the point where they might as well tell us we paid that money for no reason and that they won't reinstate the membership. It's totally unprofessional and not up to standards, I refuse to pay of that kind of treatment. If the medical aid isn't reinstate by tomorrow morning, 2nd May 2024, at 09:00hr, I will be forced to make a formal complaint to OHSC *(Office of Health Standards Compliance)*. This can't continue like this, nor will I tolerate it.