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Beth B
1 reviews | Active since Mar 2010
22 Apr 2021, 09:34
Terrible service ONCE AGAIN
And Medihelp out does themselves once again. I have authorization for Medihelp to pay me almost 80% of my monthly dental claim for my son. Submit the claim and it is denied. contact medihelp and ask whats going on they say the system automatically denies the claim they will escalate. Which means i have wait another 7-14 days. Get an sms yesterday Medihelp will be paying about 5% of the monthly claim. So why get authorization for this in the first place if i have to fight every single month for my money.
Helpful (0)
Replies (5)0
Replies (5)
Medihelp's replyOfficial
22 Apr 2021, 10:12Dear Beth
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply22 Apr 2021, 10:12
Official
Dear Beth
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
BB
Beth B's updateReviewer Update
28 Apr 2021, 16:49Still have not been contacted.
BB
Beth B's update28 Apr 2021, 16:49
Reviewer Update
Still have not been contacted.
Medihelp's replyOfficial
29 Apr 2021, 06:54Dear Beth
Medihelp responded to your Hellopeter complaint per email on 22 April 2021.
Kind regards
Medihelp Customer Care
Medihelp responded to your Hellopeter complaint per email on 22 April 2021.
Kind regards
Medihelp Customer Care
Medihelp's reply29 Apr 2021, 06:54
Official
Dear Beth
Medihelp responded to your Hellopeter complaint per email on 22 April 2021.
Kind regards
Medihelp Customer Care
Medihelp responded to your Hellopeter complaint per email on 22 April 2021.
Kind regards
Medihelp Customer Care
BB
Beth B's updateReviewer Update
29 Apr 2021, 11:57Medihelp responded on hello Pieter on the 224/04/2021.
I did not received any feedback at all no email or anything
I did not received any feedback at all no email or anything
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Beth B's update29 Apr 2021, 11:57
Reviewer Update
Medihelp responded on hello Pieter on the 224/04/2021.
I did not received any feedback at all no email or anything
I did not received any feedback at all no email or anything
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Beth B's updateReviewer Update
29 Apr 2021, 14:35No email received. No communication attempted
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Beth B's update29 Apr 2021, 14:35
Reviewer Update
No email received. No communication attempted