Terrible service and value for money

NO RESPONSE TO THE EMAIL BELOW SENT 4 DAYS AGO:

From: John Walton ********** Sent: 21 May 2018 12:36 PM To: ********** Cc: ********** Subject: Member Query

Hello,

I pay a monthly subscription at present of R2,310.00. I re-joined Medihelp (having been a member previously for many years) and since January 2015 I have paid over R60,000.00 in Membership fees.

Recently I have had to pay a lot in terms of co-payment for a procedure I had to have done by Dr. Loots at Entabeni Hospital last month.

I queried this with Medihelp as had I had the procedure done in the Dr.’s rooms (located in the same physical building as the hospital) Medical Aid would have covered it, but because it had to be done in the hospital I was required to pay a large portion. This makes no sense whatsoever. Furthermore I received no reply to my query.

I have just received a statement (attached) from Ampath telling me to pay them R3229.59 - payable within 30 days.

Please reconcile this for me and explain why I should have to pay this.

I am inclined to move my membership to another Medical Aid as I cannot for the life of me see what real benefits Medihelp is giving me.

Kind regards,

John