MC
Maria C
1 reviews | Active since Feb 2016
20 Aug 2025, 08:45
Terrible medical aid
My husband had his eye removed on the 04/07/2025. he needs a prosthetic eye and now medihelp is stating that the amount of R35k must be paid out of our savings options - as they don't seem to think that is necessary
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Replies (3)0
Replies (3)
Medihelp's replyOfficial
20 Aug 2025, 09:05Dear Maria
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply20 Aug 2025, 09:05
Official
Dear Maria
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
MC
Maria C's updateReviewer Update
20 Aug 2025, 09:07this complaint must go to management ! as the consultants will just tell me that it must be paid out of my savings
MC
Maria C's update20 Aug 2025, 09:07
Reviewer Update
this complaint must go to management ! as the consultants will just tell me that it must be paid out of my savings
Medihelp's replyOfficial
20 Aug 2025, 09:15Thank you, the Scheme is busy with the investigation and feedback will be provided upon completion
Medihelp's reply20 Aug 2025, 09:15
Official
Thank you, the Scheme is busy with the investigation and feedback will be provided upon completion