Terrible customer service!

I incorrectly paid money for my new medical aid into Medihelp's account. I am in arrears with Medihelp which I said I will deal with separately. In the meantime, I need that money to be refunded to me so I can urgently pay my new medical aid, as my daughter and myself are currently sitting without cover!!!

The reason I cancelled with Medihelp is because with no explanation my monthly premium was increased so high that it became unaffordable, hence the two unpaid debit orders!

I have phoned every day since the 4th of May, every day I get told to do a different thing by a different consultant. I URGENTLY need this refund so I can pay my new medical aid and be covered! But I keep getting the run around.

On the 7th of May I got told by a consultant to send an email to subscriptions email address which I did. Why must this be made so difficult???

TODAY I GET TOLD I WILL NOT BE REFUNDED THE MONEY BECAUSE I OWE THEM MONEY. WHAT THE HELL? SO NOW MY DAUGHTER AND MYSELF ARE NOT COVERED BY ANY MEDICAL AID THIS MONTH BECAUSE YOU WON'T GIVE ME MONEY BACK?!?!?!?!?!!?!?!

I AM TAKING THIS TO THE OMBUDSMAN!!!!!