1 reviews | Active since May 2016
Suspension
<p>I received a quote from Jenus regarding medical aid from Medihelp. On 1 December 2016 Medihelp deducted a premium. I never gave Jenus permission to activate medical aid. I phoned Medihelp on 7/12/16, Jerome stated that we are active members on Medihelp. I told him that I will continue with membership since they deducted the premium. I saw on Medihelp's website that my membership is suspended. Due to Jerome I didn't pay for november. He asked me to send an email requesting to move date of membership to 1 december and stated that it will take up to 3 working days to complete request. In the meantime there will be NO cover. Since there is a weekend between I will only be covered after 5 days.</p>
Dear adele-boesel
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,
Dear adele-boesel
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Best regards,
Dear adele-boesel
As per the telephone discussion on 8 December 2016, Mr Bekker’s membership was finalised according to the information supp**** on his application form for membership, as well as the confirmation from his adviser to proceed with the application. On receipt of Mr Bekker’s written request, we will attend to the matter.
Kind regards
Medihelp Customer Care
Best regards,
Dear adele-boesel
As per the telephone discussion on 8 December 2016, Mr Bekker’s membership was finalised according to the information supp**** on his application form for membership, as well as the confirmation from his adviser to proceed with the application. On receipt of Mr Bekker’s written request, we will attend to the matter.
Kind regards
Medihelp Customer Care
Best regards,