Stuck with R9800 DEBT

Dear MediHelp<br> <br> Again you have gone against your word. Upon me signing up for my medical aid you offered me a Gap cover and I SPECIFICALLY asked about benefits in my first year of membership to which you assured me I would be covered! We have been through this whole argument 3 x last year, one would think it would be sorted. <br> The Gap cover you sold to me (Xelus) has after 4 MONTHS come back to me to say they cannot pay the R9800 outstanding after my C-section as it falls within the first year of membership. This is NOT what you guys told me when you sold me this cover. You assured me both my medical aid and Gap cover would kick in straight away!!! PLEAE go back to your recordings to settle this and deal with the Gap cover who now refuses to pay pout on the back of your false selling technique! This is pathetic!