Still no luck with Medihelp.

I would like to note my major disappointment at how Medihelp has handled their customers with regards to my query i had with them. I have been dealing with them since the 03/05/2024 with regards to a problem that has been proven to be their fault. I request escalations and call-backs and no one returns my calls. I need to call them and wait in long queues at my expense before being helped by a different consultant and i need to re-explain the entire problem again. I called on the 13/05/2024 and they confirmed a refund was confirmed and that i would need to wait three for the money to clear. Nothing happened for a full week. I called on 17/05/2024 just to hear that there are three pay-runs and we will be notified which pay-run the refund will be made. This is totally unacceptable service. I was told that they will make it part of the 20th's pay-run. I will be waiting to see if they can keep to their word. Doubt i will be holding my breathe.