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Beth B
1 reviews | Active since Mar 2010
30 Apr 2021, 09:08
Still no communication
I still have no idea what's happening with my claim, i have received no communication. Was told than an email was sent that was never received. Im so tired of always having to ask and fight and stress to try and submit claims that always get denied even though there is authorization. i reply on this money to feed my family
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Replies (2)
Medihelp's replyOfficial
30 Apr 2021, 09:45Dear Beth
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply30 Apr 2021, 09:45
Official
Dear Beth
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
BB
Beth B's updateReviewer Update
30 Apr 2021, 10:08So i get a call from Medihelp, telling me that in fact the claim has been processed and paid directly to the service provider.
Why would you pay the service provider if i clearly attached a proof of payment i made to the service provider myself.
Also if this was actually communicated to me when you "said" you sent a mail i would not have paid the service provider AGAIN.
so basically the service provider was paid in March by me(Hence the claim) and twice in April once by me and once by MY claim that was supposed to be paid to me.
I really needed that money
Why would you pay the service provider if i clearly attached a proof of payment i made to the service provider myself.
Also if this was actually communicated to me when you "said" you sent a mail i would not have paid the service provider AGAIN.
so basically the service provider was paid in March by me(Hence the claim) and twice in April once by me and once by MY claim that was supposed to be paid to me.
I really needed that money
BB
Beth B's update30 Apr 2021, 10:08
Reviewer Update
So i get a call from Medihelp, telling me that in fact the claim has been processed and paid directly to the service provider.
Why would you pay the service provider if i clearly attached a proof of payment i made to the service provider myself.
Also if this was actually communicated to me when you "said" you sent a mail i would not have paid the service provider AGAIN.
so basically the service provider was paid in March by me(Hence the claim) and twice in April once by me and once by MY claim that was supposed to be paid to me.
I really needed that money
Why would you pay the service provider if i clearly attached a proof of payment i made to the service provider myself.
Also if this was actually communicated to me when you "said" you sent a mail i would not have paid the service provider AGAIN.
so basically the service provider was paid in March by me(Hence the claim) and twice in April once by me and once by MY claim that was supposed to be paid to me.
I really needed that money