NP
Neels P
1 reviews | Active since May 2022
07 Aug 2025, 14:31
Stay Far Away
If a minus 5 Star was possible that is what I will give Medihelp. It has been more than 3 months since my wife's operation and we are still struggling with codes so that Gap Cover can pay.
Simple question from gap cover on how 2 of the codes have been paid has now been taking 2 months to answer.
Medihelp simply does not reply or get back to you or care. Can't wait to leave this usellea medical aid.
Helpful (0)
Replies (3)0
Replies (3)
Medihelp's replyOfficial
08 Aug 2025, 05:15Dear Neels P
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply08 Aug 2025, 05:15
Official
Dear Neels P
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
NP
Neels P's updateReviewer Update
15 Aug 2025, 11:22And guess what... The claim has been wrongfully reprocessed again...
I am actually amazed at the incompetence of Medihelp. Is there actually someone senior or competent that will phone me to get this sorted?
I mean really we are almost at 3 months now trying to settle one claim??
I am actually amazed at the incompetence of Medihelp. Is there actually someone senior or competent that will phone me to get this sorted?
I mean really we are almost at 3 months now trying to settle one claim??
NP
Neels P's update15 Aug 2025, 11:22
Reviewer Update
And guess what... The claim has been wrongfully reprocessed again...
I am actually amazed at the incompetence of Medihelp. Is there actually someone senior or competent that will phone me to get this sorted?
I mean really we are almost at 3 months now trying to settle one claim??
I am actually amazed at the incompetence of Medihelp. Is there actually someone senior or competent that will phone me to get this sorted?
I mean really we are almost at 3 months now trying to settle one claim??
Medihelp's replyOfficial
15 Aug 2025, 12:35Dear Neels P
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply15 Aug 2025, 12:35
Official
Dear Neels P
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care