DW
Deodene W

1 reviews | Active since Jun 2011

14 Dec 2016, 06:18

STAY AWAY you WILL be dissapointed

<p>Earlier this year my husband had to be taken to hospital and after this we ended up paying R15000+ plus on doctor's bills, blood test etc that the medical aid didn't pay for and this was in January and they said there was not fund for this. I had to go for an xray which they approved and gave me an authorization nr and then afterwards I still had to pay for it as the medical aid did not cover it.</p> <p>We were with Medihelp for 6 years, then my husband got retrenched and we had to stop our medical aid as it was part of his work package and we could not afford it. We had to pay out the rest of the year and there was agreed upon with Morne Lukumbe to do this monthly. The next month we were handed over to lawyers because Morne didn't specify that it had to be before a certain date and he doesn't respond to emails or anything!! Since May we have paid every month the agreed amount and then now again we get a letter from lawyers saying we haven't paid when in fact we have paid, but no one even bothers responding to you all they want is your MONEY!! THEY DON'T CARE ABOUT YOU AS AN INDIVIDUAL OR YOUR CIRCUMSTANCES, all they want is money and not paying for the medical services that you are suppose to get. We are with a different medical aid now which is much better and the people actually call you and get back to you. DO NOT JOIN MEDIHELP, YOU WILL REGRET IT and they will just keep on taking your money and doesn't care about anyone. There is no loyalty from them and you can't trust anything they say as they do not keep their word even if you have it in writing.</p>

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Replies (1)
Medihelp
Medihelp's reply14 Dec 2016, 08:18
Official

Dear dee222

Thank you for taking the time to bring your complaint to our attention.

An email was sent to you directly to ask for your membership number to enable us to do the necessary investigation and give feedback.

Upon receipt of your membership number this matter will receive further attention.

Kind regards

Medihelp Customer Care