Stay away from this **** Medical aid

This is probably the worst medical aid one can ever have

Customer service non existant

Been on the phone to get pre-authorization since this morning. 1st call I held for more than an hour - call not taken 2nd call waited 40 mins, call not taken 3rd call waited for more than 40 mins, call not taken 4th call still waiting and it has been more than 30 mins already

How on earth is it possible that one should wait hours on the phone just to get authorization? Do you have more than 1 person working there?

I have spent most of my day trying to get a freaking authorization and it is now 14h48 and still NOTHING. Really guys the rate of your monthly contributions does not justify this ****py service.

I will not recommend Medihelp to ANYONE. This is a daily struggle with poor customer service and a really **** medical aid that finds any excuse in the book not to settle bills