Stay away from Medihelp medical aid

Medihelp is the worst medical aid out there. I had two bad experiences with them and would want to advice people not to make use of them unless you are prepared to pay your own medical bills because of their first year rules and issues. My experience with Medihelp in 2018 was horrible. I was admitted to hospital for Bronchitis and then Medihelp decided that I did not declare that I was diagnosed with depression which I was not - my dr advised me to use medication that is normally prescribed for depression patients as she was not willing to prescribe estrogen. I was kicked off the medical aid and had to pay the hospital and lab bills myself. I joint a second time and in November took my mother to a specialist due to the fact that she is losing weight with no apparent cause. He requested a bone marrow biopsy and wanted to admit her to hospital as she was and still is frail. Medihelp refused the treatment due to the fact that it was not disclosed as a pre-existing condition. Insurance companies are regulated by a body where all previous info with regards to insurance can be picked up. I am sure medical aids have a similar body and it would have been picked up, because we were members twice in one year, however the medical aid claims it has no insight into previous applications. I cannot believe that. Again membership was ended and no there is a battle to get back the premiums that was paid, the only good thing they do. I reported this matter to the ombuds and the gave feedback to ombuds with reports from my house doctor to show my lies and incompetence. I have never seen such a unhelpful and money*****ing, reason for not paying benefits as this medical aid. I would advice people to stay as far away from Medihelp as possible.