1 reviews | Active since Apr 2012
Spent an hour on the phone - no answer
I received an SMS from Medihelp saying that I am owed money. I haven't been with them for about 4 years (thank goodness, if this is the level of service they give their members), and spent more than an hour on the phone between yesterday and today to actually speak to a consultant (and I am yet to be successful). Considering I am on Airtime, these are exorbitant amounts wasted due to a company's lack of service. This is absolutely shocking service and I can only imagine what their poor members must go through. I hope to hear from Medihelp soon.
Dear Liels87
Thank you for taking the time to bring your complaint to our attention. Medihelp puts a high premium on effective communication with all its clients and appreciates any feedback in this regard.
Medihelp is renowned for its good service, but we sometimes receive abnormally high volumes of phone calls which can cause delays. We realise that this is frustrating and costly for our clients, and we apologise for the inconvenience.
You complaint has been forwarded to the relevant department and a consultant will contact you soon.
Kind regards
Medihelp Customer Care
Dear Liels87
Thank you for taking the time to bring your complaint to our attention. Medihelp puts a high premium on effective communication with all its clients and appreciates any feedback in this regard.
Medihelp is renowned for its good service, but we sometimes receive abnormally high volumes of phone calls which can cause delays. We realise that this is frustrating and costly for our clients, and we apologise for the inconvenience.
You complaint has been forwarded to the relevant department and a consultant will contact you soon.
Kind regards
Medihelp Customer Care
Dear Liels87
In view of your current membership status, Medihelp needs written confirmation of your valid banking details to pay out the savings account credit. You are therefore requested to complete the form emailed to you and return it to Medihelp. For security purposes, the completed form must be accompanied by a copy of your identity document.
Upon receipt of the aforesaid documentation this matter will receive further attention.
Kind regards
Medihelp Customer Care
Dear Liels87
In view of your current membership status, Medihelp needs written confirmation of your valid banking details to pay out the savings account credit. You are therefore requested to complete the form emailed to you and return it to Medihelp. For security purposes, the completed form must be accompanied by a copy of your identity document.
Upon receipt of the aforesaid documentation this matter will receive further attention.
Kind regards
Medihelp Customer Care