So disappointed and disgusted at MEDIHELP

I am really so disappointed and disgusted at this Medical Aid. On the 7th of February 2018 I went for an emergency operation for "Appendectomy", which the Medihelp approved. Last week Wednesday I experienced a lot of pain in my lower abdominal, this resulted me going to the Hospital Emergency Room. The following day (Thursday) the doctor admitted me to the Hospital - The treatment: "Acute Abdomen". I was in Hospital form Thursday until Saturday late afternoon. Today I received a letter from Medihelp, stating that I will be liable for the total cost while they are busy doing a Non Declaration Investigation into my claim.

This is unacceptable, do we choose get sick and be admitted to hospital? If a Doctor admits a patient to Hospital, it simply means that the patient is in need of serious medical treatment and CANNOT sit at home and relax while the Medihelp is busy with an investigation. I never ever seen such bad service as by Medihelp, and for sure I will not refer any other person to this Medical Aid. This is not the first time that such situation arises. I had the same problem with a knee operation last year November 2017.

We pay a lot of money to be on a good option on Medihelp. Our firstborn baby is due in May 2018, and I am really so scared and stressed that Medihelp will be having problems with this procedure as well.

I really do not know what to do. As I have never experience this at the previous Medical Aid Schemes. I really hope that Medihelp will be resolving this matter ASAP.