SICK and tired of MEDIhelp

I'm trying to upgrade my mom from a hospital plan onto a medical aid. It has taken me 4 DAYS to try and do this, all because each time I call I get sent from pillar to post. I've called, I've emailed and each time the call centre agent says an "advisor will call me back". I've spoken to and emailed Chanel Bredenkamp, Elme Van Aardt, Suzette Botha (who has spoken to her supervisor, Emily Hein-Visagie). Yet, no one has been able to assist me.

Medihelp cannot tell me when "an advisor" will call me back". In fact, they have been no help at all. Don't put a generic number on your website if those call centre agents cannot give "advice" on medical aid options.

So Mr. or Mrs CEO or anyone in charge, listen to your customer. I want to UPGRADE, meaning you get more money, yet doing business with you is so difficult. Train your staff, shorten your lead times!

So for now, I'm resorting to calling out the names of everyone that has been no help to me.

Verity