ID
Ingrid D
1 reviews | Active since Jul 2011
09 Sept 2026, 16:41
SHORT PAYMENT OF PMB LEGISLATED CLAIM
ATT: Varsha Vala It is with desperation that I am reaching out to you. Patient was admitted to hospital Via the ER unit with confirmed PMB - RSV PCR Ampath lab 13-05-2026. This was submitted to the medical aid and short paid at scheme rates. We have provided detailed motivations. Under the SA law an emergency medical admission remains a PMB condition in its own right!! Clinically and legally under SA law J12.1 can be diagnosed without a chest x-ray as a chest x-ray is not a legal requirement to define pneumonia under the SA coding standards or the Council for Medical Schemes guidelines. I await your urgent response
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Replies (1)Medihelp's replyOfficial
10 Sept 2026, 09:58Dear Ingrid
Thank you for taking the time to bring your complaint to our attention
To enable us to investigate and assist you further, please provide your Medihelp membership number or the identity number of the principal member.
Once we have received the requested information, we will attend to your enquiry as a matter of priority.
We appreciate your cooperation and look forward to assisting you.
Kind regards
Medihelp Customer Care
Medihelp's reply10 Sept 2026, 09:58
Official
Dear Ingrid
Thank you for taking the time to bring your complaint to our attention
To enable us to investigate and assist you further, please provide your Medihelp membership number or the identity number of the principal member.
Once we have received the requested information, we will attend to your enquiry as a matter of priority.
We appreciate your cooperation and look forward to assisting you.
Kind regards
Medihelp Customer Care
