SHOCKING SERVICE FROM MEDIHELP

I've been a member of Medihelp since 01/07/2008. Over the past three years the service given by Medihelp has dropped to the extent that I shudder to call Medihelp. I requested Medihelp to investigate the attitude of the consultants during the week of 07/10 to 11/10/2019. I have had no response. Today I asked my pharmacy (Clicks) to repeat two of the items on my authorised script. One was allowed but the other drops (Optive plain they wouldn't repeat it On the 14/10/2019, my eye specialist submitted a revised script to Clicks to replace the Optive fusion which was on the original script with Optive plain as I'm allergic to the fusion version. I was having a corneal DFSAEK operation on the 15/10/2019. Clicks was good enough to get permission to physically swop the Optive version. Clicks submitted the revised script to Medihelp on the 14/10/2019. When I asked for the repeat today Medihelp said it had not been loaded as someone at Medichron had cancelled the script saying it was a duplicate, which it wasn’t! The consultant today George saw what had happened and sent an urgent mail to Medichron to have it corrected. By 16:00 today it had not been loaded. I waited for 28 minutes from 15:45 to find out what was happening. But as usual Medichron closed while I was waiting for them. Never mind a member waiting for them. And Medihelp has the cheek to increase subscriptions for 2020 by 30%. SHOCKING! I have struggled now for two hours trying to type the complaint with bad vision.