Shocked and disappointed.

I joined this medical aid on a hospital plan option, which also included doctors visits sometime last year, I was then told to expect my documentation in 3 weeks. I paid for about 2 months without receiving any documentation from the service provider. I then called someone up cancel this medical aid coz in most places I wasn't allowed up see a doctor without a medical aid card, even though I had the number. I was project based in the Eastern Cape working on site, on three occasions I paid cash for doctors. After a while I got an email from the service provider saying I'm not owing any premiums nor do I have any outstanding. Now I'm being told I owe them R1974, meanwhile THEY DEPRIVED me of getting my medical aid documentation. Worse, the monthly premium was R918 now I'm owing more than that, when I had cancelled the medical aid. To say I'm disappointed would be an understatement. The lady who keeps calling me says she's referring my matter to legal! Like really? Despite them not honoring their customer service policies.