MM
Mlungisi M
1 reviews | Active since May 2020
08 Jul 2024, 11:44
**** service from Medihelp Medical Aid
Treating Medihelp Patients is a risk, especially when the medical aid does’nt pay claims after giving you authorisation.
I’ve treated 2 patients in early June 2024, we have’nt been paid when you call them:” accounts are suspended” for what reason their Agents don’t know.
Treat Medihelp Patients at your own risk
Helpful (0)
Replies (6)0
Replies (6)
Medihelp's replyOfficial
08 Jul 2024, 12:09Dear Mlungisi M
Thank you for bringing this matter to our attention.
In order to attend to your enquiry, you are kindly requested to furnish Medihelp with your practice number as well as the Medihelp membership numbers of the clients in question.
Kind regards
Medihelp Customer Care
Thank you for bringing this matter to our attention.
In order to attend to your enquiry, you are kindly requested to furnish Medihelp with your practice number as well as the Medihelp membership numbers of the clients in question.
Kind regards
Medihelp Customer Care
Medihelp's reply08 Jul 2024, 12:09
Official
Dear Mlungisi M
Thank you for bringing this matter to our attention.
In order to attend to your enquiry, you are kindly requested to furnish Medihelp with your practice number as well as the Medihelp membership numbers of the clients in question.
Kind regards
Medihelp Customer Care
Thank you for bringing this matter to our attention.
In order to attend to your enquiry, you are kindly requested to furnish Medihelp with your practice number as well as the Medihelp membership numbers of the clients in question.
Kind regards
Medihelp Customer Care
Medihelp's replyOfficial
08 Jul 2024, 13:45Dear Mlungisi M
Thank you for the information.
Your enquiry will be attended to by one of our consultants and feedback will be provided in due course.
Kind regards
Medihelp Customer Care
Thank you for the information.
Your enquiry will be attended to by one of our consultants and feedback will be provided in due course.
Kind regards
Medihelp Customer Care
Medihelp's reply08 Jul 2024, 13:45
Official
Dear Mlungisi M
Thank you for the information.
Your enquiry will be attended to by one of our consultants and feedback will be provided in due course.
Kind regards
Medihelp Customer Care
Thank you for the information.
Your enquiry will be attended to by one of our consultants and feedback will be provided in due course.
Kind regards
Medihelp Customer Care
MM
I was on a call with one of your consultant regarding our claims. I’m being told that i must call the family members of the Patients to call Medihelp to lift the suspension because the Patients passed on.
Then Medihelp will process our claims, what mediocre is this because we were given authorisation.
Really now? Or is it because we are Black Service Provider? We must beg for our claims to be paid after rendering services!!!!
Mlungisi M's updateReviewer Update
11 Jul 2024, 11:46I was on a call with one of your consultant regarding our claims. I’m being told that i must call the family members of the Patients to call Medihelp to lift the suspension because the Patients passed on.
Then Medihelp will process our claims, what mediocre is this because we were given authorisation.
Really now? Or is it because we are Black Service Provider? We must beg for our claims to be paid after rendering services!!!!
MM
Mlungisi M's update11 Jul 2024, 11:46
Reviewer Update
I was on a call with one of your consultant regarding our claims. I’m being told that i must call the family members of the Patients to call Medihelp to lift the suspension because the Patients passed on.
Then Medihelp will process our claims, what mediocre is this because we were given authorisation.
Really now? Or is it because we are Black Service Provider? We must beg for our claims to be paid after rendering services!!!!
Medihelp's replyOfficial
11 Jul 2024, 12:32Dear Mlungisi M
Thank you for your response.
Further investigation into your complaint will be conducted and a response will follow soon.
Kind regards
Medihelp Customer Care
Thank you for your response.
Further investigation into your complaint will be conducted and a response will follow soon.
Kind regards
Medihelp Customer Care
Medihelp's reply11 Jul 2024, 12:32
Official
Dear Mlungisi M
Thank you for your response.
Further investigation into your complaint will be conducted and a response will follow soon.
Kind regards
Medihelp Customer Care
Thank you for your response.
Further investigation into your complaint will be conducted and a response will follow soon.
Kind regards
Medihelp Customer Care
MM
Mlungisi M's updateReviewer Update
18 Jul 2024, 11:50Medihelp Medical Aid we are still waiting for our response and claims to be paid? Its been since we submitted our query or complain.
M
M
MM
Mlungisi M's update18 Jul 2024, 11:50
Reviewer Update
Medihelp Medical Aid we are still waiting for our response and claims to be paid? Its been since we submitted our query or complain.
M
M
Medihelp's replyOfficial
18 Jul 2024, 16:41Dear Mlungisi M
Your response has been noted and feedback will be provided soon.
Kind regards
Medihelp Customer Care
Your response has been noted and feedback will be provided soon.
Kind regards
Medihelp Customer Care
Medihelp's reply18 Jul 2024, 16:41
Official
Dear Mlungisi M
Your response has been noted and feedback will be provided soon.
Kind regards
Medihelp Customer Care
Your response has been noted and feedback will be provided soon.
Kind regards
Medihelp Customer Care