Seriously ill customers life being taken for granted

Dear Medihelp

As a valuable member of your medical aid, I have come to a real point of disappointment with regards to my hospitilization and how I am being treated. I was admitted in hospital due to an emergency that occured last week Thursday, to discover my pancreas is inflamed and liver function abnomality due to my gallbladder having gall stone, it was then decided that my gall bladder needs to be removed, firstly this was a life threatening situation which I rushed to the nearest hospital which was Milpark, I am also new to Johannesburg and not fami**** with areas, the hospital was not a network hospital, but in the event of an emergency, how to we still have time to locate a network hospital, I had to ask the doctor to release me on Saturday as the fear of high bills were worrying me while being sick, I then received a letter of authorization today, I was told I will be liable to pay the 35% co-payment, I called the Medihelp call centre and was told my case was not updated, the hospital advised the updated my case, I was then told I will have have no LOM from the doctor, which I was now given, and was told this will be reviewed and the 35% will be received and could be waivered, no I have been told there is waivering of co payments, each agent has a different story. This is my health and life that is being played with. I need this rectified immediately.