SECOND COMPLAINT- STILL ******** TREATMENT AND NO RESPONSE

Further to my previous review on 17 March 2026, I received a call that my complaint was being attended to. No response since then.

Logged a second complaint last week- I am a cancer patient and the stress from ********ly unpaid bills from Medihelp affected me so badly that I had to be admitted to the hospital. I am now referred to a cardiologist for treatment. The cardiologist prescribed medication to help me, but Medihelp refused to cover it from my savings, which is ******* (It was supposed to be paid from my PMB). I was hospitalised again last week due to my Hb levels being so low it affected my heart. All of this is due to stress. I sent a complaint and got a service number and that was it, no resolution and no payment. Medihelp has put me through unimaginable pain and suffering. They simply do not care even when presented with the law. As they are in contravention of the Medical Schemes Act they should be not be operating as a medical aid. I cant imagine how many other members have suffered such appalling treatment