****! Worst medical aid ever!!!!! NO EMPATHY DO NOT USE

This is the biggest ****/ joke you can EVER GET!!!!! UNPROFESSIONAL, NO EMPATHY PLEASE GUYS PAY THAT 10% MORE AND GET A MEDICAL AID THAT WILL ACTUALLY BE THERE FOR YOU!!! I will make sure the world is aware of these ********!!!! STAY AWAY!!!!! MY mum was in hospital with heart failure, PMB I might add, we get a call saying she must be moved to a hospital in the network or else we liable for 35%, firstly she went into casuallity, as we were close to this hospital, only because she was finding it a bit difficult to breathe, nothing major, a few moments after arriving her heart stopped!! Non of this was elective! We didn't take her to this hospital to be admitted!??? Secondly we asked the hospital for her to be moved to Unitas they said the Dr's said it's impossible as she is critical and cannot be moved, today we get a call from a rude employee of these ********** saying there's a hospital 1km away we have to move or pay the 35%!! These people are ridiculous, I will be taking this to 702 have already sent and Email, putting it on Google, to let the world know what a **** this is!!!! Newspapers social media the works!!!! This is a PMB condition and non-elective in the slightest!!!! If you listen to the call to someone who's mum is fighting for her life, you will be totally shocked!! How can they say there is a hospital 1km away when the Dr's are saying its impossible to move her??!!!!!!!