Sad service from mefical

I am very disappointed at this Medical and the dragging out of paying back claims. I have been a member since 2018, faithfully paying my contribution via debit order every month, and now that I have doctors consultations to claim, they are so full of excuses. I emailed photos of the drs account as well as my receipt which CLEARLY has the drs name, what type of Dr he is, re surgeon etc, the practice number, the ICD codes etc and they just keep stalling want wanting what I have sent. If I was a difficult client, always claiming and taking advantage, maybe I could understand them being difficult, but really??? Shame on you Medihelp..this is how you lose loyal customers