Revolting service on claims. You're just a number with Medihelp.

I am beyond fed up with Medihelp. I've been with them for 5 1/2 years. They always give me issues regarding paying back upfront fees. I've emailed and emailed to request information from them and they do their own thing and you are nothing but a number and payment to them. Not once did anyone reply to me in over a month. They submit things and do whatever with your account. They haven't paid a claim at all to me. Apparently there was an invoice issue but instead of treating me like a human being and letting me know via email when I asked... They just continue to reject the claims. I can not stand Medihelp. I would strongly encourage them to treat us like humans not like mere pay checks for them. Unless you call in and fight with them you will never get anything done... Oh and they never ever take responsibility for failures on their part... Always ble the clients even when I have proof on email of requests that have been ignored for over a month now. I am on a full medical aid, no network limits etc... must be joking if you think it is any better than a hospital cover.