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Yvette N
1 reviews | Active since Jul 2015
23 Feb 2021, 12:10
Retrenchment no changing of package aloud
Very disappointed in Medihelp. Been a member since 2001. Medihelp have a policy that you can not change your package during the year. I was retrenched only this YEAR after the cut of date for changing packages. How should i have known in 2020 that the company will retrench us in 2021 because of the impact COVID had. I had to resign from medihelp and fill in forms for new membership AND i am on a 3 month waiting period again. Like seriously. I have been a member since 2001. Why can they just not change my package and i keep my membership number as is. This is so ridiculous . We are 4 people in our company that was retrenched THIS YEAR. We all had to resign from medihelp just to fill in papers again for new membership, and all 4 of us is on a 3 month waiting basis . Think twice before deciding on Medihelp.
Helpful (0)
Replies (6)0
Replies (6)
Medihelp's replyOfficial
23 Feb 2021, 12:34Dear Yvette
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply23 Feb 2021, 12:34
Official
Dear Yvette
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
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Yvette N's updateReviewer Update
24 Feb 2021, 08:33When will a consultant contact me? I am still waiting. Member for 20 YEARS. and this is how i get treated.........
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Yvette N's update24 Feb 2021, 08:33
Reviewer Update
When will a consultant contact me? I am still waiting. Member for 20 YEARS. and this is how i get treated.........
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Yvette N's updateReviewer Update
24 Feb 2021, 09:49Amanda phoned me, explained to me that they are only doing what they are told to do, they are not making the rules which i understand. She made 1 or 2 suggestions to me of which i am not happy with. She said she will speak to the head of her department and get back to me.
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Yvette N's update24 Feb 2021, 09:49
Reviewer Update
Amanda phoned me, explained to me that they are only doing what they are told to do, they are not making the rules which i understand. She made 1 or 2 suggestions to me of which i am not happy with. She said she will speak to the head of her department and get back to me.
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Yvette N's updateReviewer Update
24 Feb 2021, 12:02Amanda phoned me back again. Told me that medihelp still refuse my request because i did not change my package in last year. Like what the hell... how should i have know last year that i will be retrenched this year. If i could see into the future i would not have been in this situation. Told her clearly she can not help me, she must get someone else to phone me. And i want it in writing why medihelp is refusing my request of package changing.
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Yvette N's update24 Feb 2021, 12:02
Reviewer Update
Amanda phoned me back again. Told me that medihelp still refuse my request because i did not change my package in last year. Like what the hell... how should i have know last year that i will be retrenched this year. If i could see into the future i would not have been in this situation. Told her clearly she can not help me, she must get someone else to phone me. And i want it in writing why medihelp is refusing my request of package changing.
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Yvette N's updateReviewer Update
25 Feb 2021, 13:17Still waiting for Amanda Pieterse to phone me back, i have contacted the online customer support this morning, which also promised to get someone to phone me back.
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Yvette N's update25 Feb 2021, 13:17
Reviewer Update
Still waiting for Amanda Pieterse to phone me back, i have contacted the online customer support this morning, which also promised to get someone to phone me back.
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Yvette N's updateReviewer Update
01 Mar 2021, 13:24AND i am still waiting for Amanda Pieterse to get back to me. She promised she will get back to me and all my call with medihelp is recorded. Now i am put on a 3 month waiting period because MEDIHELP IS pathetic . Think twice before using medihelp
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Yvette N's update01 Mar 2021, 13:24
Reviewer Update
AND i am still waiting for Amanda Pieterse to get back to me. She promised she will get back to me and all my call with medihelp is recorded. Now i am put on a 3 month waiting period because MEDIHELP IS pathetic . Think twice before using medihelp