1 reviews | Active since May 2013
REQUESTING URGENT FEEDBACK FROM MEDIHELP RE ***
<p>On the 30th of November 2016 I telephonically informed Medihelp that I will be cancelling my medical aid membership with them and that I will be changing to new medical aid in January 2017. the lady (Mariette) that I spoke to then informed me that I will need to complete a cancellation form and send it back and that another payment (the last one) will go off my account for December at the beginning of January 2017. On 5 December 2016 I emailed the completed form to cancel my medical aid with Medihelp to ********** on 31/12/2016.</p> <p> </p> <p>HOWEVER another payment to Medihelp went off my account at beginnign of February 2017??? When I eventually got through to Medihelp's call centre they informed me that they did not receive my email on 5 December? I then resent the form again on 2 February and received an sms to say that my medical aid with Medihelp is cancelled from 1 February and ANOTHER payment will go off my account at end of February????? I then phoned the call centre again and spoke to Jerome who asked me to send the mail that I sent on 5 December to him. I did that and resent it again to ********** <p>I am still waiting for feedback from Medihelp??</p> <p> </p> <p>MEDIHELP AS I REQUESTED IN DECEMBER 2016, CANCEL MY MEDICAL AID POLICY WITH YOU ON 31 DECEMBER 2016 AND PAY THE MONEY THAT YOU TOOK FROM MY ACCOUNT BACK TO ME URGENTLY?</p> <p> </p> <p>I have been a member of a new medical aid since 1 January 2017</p> <p> </p> <p>Nolene Maree</p> <p> ********** </p>
Dear nlmaree
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear nlmaree
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear nlmaree
Since Medihelp’s Rules specify that the voluntary termination of membership must be requested in advance in writing, we unfortunately cannot terminate a member’s membership when a telephone enquiry is received. Mrs du Toit therefore requested you on 30 November 2016 to submit a written request for the termination of your membership.
As discussed during our telephone conversations with you on 8 February 2017, we cannot find any record of your email dated 5 December 2016 or our automatic reply of the same date, acknowledging receipt thereof. To enable us to investigate the matter you must please provide Medihelp with your email of 5 December as an attachment, or alternatively the automatic reply sent to you.
Kind regards
Medihelp Customer Care
Dear nlmaree
Since Medihelp’s Rules specify that the voluntary termination of membership must be requested in advance in writing, we unfortunately cannot terminate a member’s membership when a telephone enquiry is received. Mrs du Toit therefore requested you on 30 November 2016 to submit a written request for the termination of your membership.
As discussed during our telephone conversations with you on 8 February 2017, we cannot find any record of your email dated 5 December 2016 or our automatic reply of the same date, acknowledging receipt thereof. To enable us to investigate the matter you must please provide Medihelp with your email of 5 December as an attachment, or alternatively the automatic reply sent to you.
Kind regards
Medihelp Customer Care