1 reviews | Active since Jan 2018
Requested for cancellation and was told I'm still liable for subscription fees
I chose the Dimension 2 option for an amount of R1800 per month upon the Broker's advice. I specifically told him that I do not want to be restricted to Network doctors or hospitals. He assured me that I will be able to see any Doctor of my choice on this plan only to find out after my application went through that there are restrictions as to which doctors I can see. I have requested that my application be cancelled with immediate effect. Now I am being told that my subscription fee of R1800 will still be debited on 31 January 2018. I have read the terms and conditions and nowhere does it stipulate that I will be liable for the subscription fee if I decided to cancel my application within the first month. I think that this is unfair, ********* and totally unacceptable that I be charged a premium for a service which I am unable to use and is unsatisfactory to my requirements.
Dear Cherniece.Kallee
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Dear Cherniece.Kallee
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
