Refuse to downgrade plan after loosing my job!!

Your service is disgusting

My mom recently lost her job with Covid19 pandemic. She called to downgrade her membership as she no longer can afford it and was told she's not allowed to - The consultant then told her to rather cancel the medical aid and reapply for the lower plan but then be subjected to the waiting periods

Every business is trying to accommodate people with financial strain except yours.

I find the fact that you would rather advise a client to cancel their medical aid before you will assist them to downgrade shocking

On behalf of Maggel Maria Clarke