ST
SC T

1 reviews | Active since May 2018

25 May 2018, 08:09

Refuse to Cover PMB benefits despite Cardiologist Applications and Motivations. Would rather see you bleed to death.

Medihelp refuses to approve PMB benefits for Ampath Blood tests, despite Patient being approved for Warfarin as a chronic medication also despite direct motivation from Cardiologist as well as countless applications sent for this PMB. Basically Medihelp is saying it is okay to take warfarin and not check your INR levels even when you have a chronic condition. Medihelp has done nothing but send emails back and forth when Dr's Offices send countless applications and signed scripts to apply and motivate for approval of PMB. PMB is a legislated benefit. So how did you approve warfarin without INR tests Medihelp? Pathetic excuses and service.

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Replies (1)
Medihelp
Medihelp's reply25 May 2018, 09:27
Official

Dear SCT69

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.

The complaint will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care