Re: Ticket ID #52541 | MH*** | Hellopeter nr 1 of 10 March 2026 – MH*** – MedVital – Complaint regarding 35% Non-DSP hospital co-payment

So after the response to my review which was not in favour. I called around for Drs that works in the SO CALLED MEDIHELP PRESTIGE NETWORK OF DAY HOSPITALS. All the DR'S are fully booked until May because she will be a new patient to them they require her medical history because she is also an oncology patient. So basically where she suppose to have the procedure done last week by her DR who is a medihelp network DR and at a network hospital why we assumed we where paying more for open network.

She now needs to go to her physician to do a medical work up then a referral to her oncologist to get a report then hope she gets an appointment at a DR. How much does this cost the patient and the member and WHEN will she get the test she actually needs. Bear she is 74 yrs with multiple heart conditions that what if she does the procedure in rooms and has an angina or cardiac episode on the prcedure table. Just because medihelp wanted to save a few rands.

ALSO SPEAKING TO ALL THESE DR'S THAT WORK IN THE DAY NETWORK THEY ALL AGREED THAT THEY A FULLY BOOKED FOR THE SAME REASON THAT THE MEDICAL AIDS ARE FORCING THIS ON PATIENTS.

This is the second week that she is continuous bleeding from her ****** and the surgeon again to afraid of the mighty medical aid cannot admit the patient because the criteria according to the medical aid i not necessitated.

SO WHAT DOES THE GENIUS MEDIHELP DR'S SUGGEST SHE DOES ? DIE OR GET TREATED WHEN THINGS GET MESSY ?