Re: R3,500pm and still, Disgusting Service?!

I recently notified Medihelp of a change in bank details - they did reply, requesting various FICA items, which were duly supp**** and uploaded via their website. In the interim, the debit order was returned and the account suspended. A month later, the usual debit order went off the new bank account - the account remained in suspension - when I contacted Medihelp, they informed me that although they had received my written permission to place the debit order on the new account, my additional permission to recover the arrears via separate debit was received too late and that's why it had not gone through (surprisingly though, the same letter was utilized to grant permission for both the monthly debit order and the recovery of any arrears)<br> <br> Now urgently requiring medication, I effected a funds transfer to Medihelp on 14 April, 2015 - I duly e - mailed Medihelp on no fewer than x5 occasions(myself and my son), attaching proof of the transfer, their original letter confirming their account details and naturally, all the prior correspondence. A consultant contacted me this morning (Marikana), to say that Medihelp had not yet received my pop?!! Now I have to pay cash for my meds.