Put on incorrect plan Standard instead of Networks

I called Medihelp on the 10th/12/2014 changing my plan to PRIME2 Network. I collected my membership card on the 14thJan 2015. It states I'm on PRIME2 network. The system palced me on PRIME 2 Standard by default. I did an EFT of network option. I received an SMS that i owe Medihelp R484. I payed them full amount of my premium as per what Amanda advised me telephonically. Who is responsible for bank charges, the R484 debit order will bounce on the 16th. I get paid end of the month. <br> When will Medihelp fix the system error. Why should i be pushed from pillar to pole for system error.<br> <br> Please help me Hello Peter. I want Medihelp to change my plan to the correct one<br> My email [Email Removed]