Pre authorization and service deliverance nightmare!

I had joined Medi-help on the 06/04/2019.

Last week Thursday I had visited a doctor and found out that i would need to have a procedure done. So I went ahead and booked it. This procedure is scheduled to take place tomorrow. From last week Thursday until now , Medi-help has still not authorized my procedure. Despite being on one of their highest plans.

I called medi help to find out why I have not attained authorization , they then informed me that they needed to conduct an investigation which I had no problem with, I gave them all the necessary information to successfully carry out their investigation.

Today I called back and there still is NO feedback for me . I spoke to a senior sales team leader , who was disgustingly rude and told me that I should find a new medical scheme if I feel I need too.

Its beyond me how a medical aid cannot function as a medical aid especially when it's an emergency.

Theres no level of service given to customers and no sense of urgency given.

Medi-help is useless. Save your time, airtime and dont join medi help.