1 reviews | Active since Jun 2016
Poor service in refunding me my money
<p>In January this year I cancelled my medical aid with medihelp to move under my partners medical aid and I still had R3800 in my savings account due to me. So 2 weeks ago I received an email and ams to fill in a form to refund the money to me which I did and sent back the same day only to here nothing from them about the refund at all after nermourous calls by myself and my partner we get told it will be paid Friday 10th June 2016 only to receive an sms Sa****ay 11th June saying I'll only get the refund on the 17th June 2016 when that is not what was said and I suggest you check your recordings I have an escalation number which means nothing to you. ******* service and your staff are rude T ********** 3 </p> <p> </p> <p> ********** </p> <p> </p> <p>That is not acceptable to take almost a month to refund me my money!</p>
Dear ChrisB
Thank you for taking the time to bring your complaint to our attention.
Your complaint has been referred for investigation and a consultant will contact you in this regard.
In the meantime, I can confirm that the credit amount due to you were paid on the Scheme’s payment run of the 10th of June 2016 and will reflect in your bank account within 3 – 5 working days thereafter, since files need to be transferred from the Scheme to the applicable bank in order for the transaction to be processed.
Kind regards
Medihelp Customer Care
Dear ChrisB
Thank you for taking the time to bring your complaint to our attention.
Your complaint has been referred for investigation and a consultant will contact you in this regard.
In the meantime, I can confirm that the credit amount due to you were paid on the Scheme’s payment run of the 10th of June 2016 and will reflect in your bank account within 3 – 5 working days thereafter, since files need to be transferred from the Scheme to the applicable bank in order for the transaction to be processed.
Kind regards
Medihelp Customer Care