Poor service and staff are utterly rude relating to chronic illness

After being back and forth to the Doctor a few times over a period of a month I ended up in Hospital for a week due to Hypertension after having Covid-19. I receive an SMS from Medihelp that I need to contact them for authorisation of my medication as I'm registered as a Chronic patient. When speaking to them, I ask the person (Sebastian) if my chronic benefit covers me for a blood pressure monitor to check my BP when I don't feel well as it was part of the motivation from the Nephrologist he and he says no because Hypertension is not a serious issue and you can just take a tablet when you not feeling well. I am like shocked and go on to say that Hypertension is one of the biggest killers globally and he was like just well you can take a tablet to get better. I was like shocked. On to the next part of the issue, turs out the SMS I received for the approval was for an a script they received a month ago. I'm like you only approving it now a month later, I could have been dead already. I was under the impression that they busy with the script and motivation from the Specialist which was sent a week ago already but he says no they must still get to that. I'm like in utter disbelief. When I queried about all this as we pay a lot of money monthly for this, he says well you can speak to your Broker about that and I cant help you as if to shrug me off and offer no assistance. This is a damn shame and I'm so sorry we chose this Medical Aid.