POOR SERVICE

I am so disappointed with Medihelp.

1) I need to go for a procedure next month. I opted to have it done in Doctor's rooms, and not in Hospital. Trying to save the Medical Aid, and my Gap Cover, some money. I received a confirmation letter confirming that Code 0191(consultation), will be paid from my meagre Day to Day benefits. Should I rather have it done in Hospital .

2) Still also waiting on my Authorization number after 4 days.

3) Also had a bone density scan done. It was requested by my Oncologist. ( I had cancer in 2010). I received written confirmation that it will be paid for by Medihelp once every 3 years. Last week I enquired why account is not paid. I was send an email that Medihelp apologizes for the erroneous confirmation. Is this how things are done these days?