bB
branisha B
1 reviews | Active since Nov 2015
13 Apr 2016, 19:41
poor service
I was referred by my GP to be hospitalised urgently due to severe pain and not being able to walk.It has been 3 days and Medihelp are still investigating the matter despite my GP advising them of this being an emergency case,whereby I am unfit to work and none of the treatment and medication previously prescribed aided.It is abundantly clear that this company's aim is not to provide aid to paying customers in their time of need but rather,to have customers pay for services they will never benefit from.This delay is leading to an escalation in the severity of my illness and the pain levels are just not manageable.Upon threatening to contact the Ombudsman today,we were promised a call with feedback by close of business and that never happened.It is truly disappointing that there is no care or concern for customers within this industry.
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Replies (1)
Medihelp's replyOfficial
14 Apr 2016, 07:00Hello tre_shay,
Thank you for taking the time to bring your complaint to our attention.
I apologise if the service you received from Medihelp did not meet your expectations. Medihelp strives to render an efficient service to all its clients at all times.
You are within the first year of membership and it is Medihelp's policy to investigate all benefit requests during the first year of membership, to ensure that all information was declared on the application form. Authorization is subject to investigation for possible pre-existing conditions.
We are currently investigating the matter and one of our consultants will contact you in this regard.
Kind regards
Medihelp
Thank you for taking the time to bring your complaint to our attention.
I apologise if the service you received from Medihelp did not meet your expectations. Medihelp strives to render an efficient service to all its clients at all times.
You are within the first year of membership and it is Medihelp's policy to investigate all benefit requests during the first year of membership, to ensure that all information was declared on the application form. Authorization is subject to investigation for possible pre-existing conditions.
We are currently investigating the matter and one of our consultants will contact you in this regard.
Kind regards
Medihelp
Best regards,
Medihelp's reply14 Apr 2016, 07:00
Official
Hello tre_shay,
Thank you for taking the time to bring your complaint to our attention.
I apologise if the service you received from Medihelp did not meet your expectations. Medihelp strives to render an efficient service to all its clients at all times.
You are within the first year of membership and it is Medihelp's policy to investigate all benefit requests during the first year of membership, to ensure that all information was declared on the application form. Authorization is subject to investigation for possible pre-existing conditions.
We are currently investigating the matter and one of our consultants will contact you in this regard.
Kind regards
Medihelp
Thank you for taking the time to bring your complaint to our attention.
I apologise if the service you received from Medihelp did not meet your expectations. Medihelp strives to render an efficient service to all its clients at all times.
You are within the first year of membership and it is Medihelp's policy to investigate all benefit requests during the first year of membership, to ensure that all information was declared on the application form. Authorization is subject to investigation for possible pre-existing conditions.
We are currently investigating the matter and one of our consultants will contact you in this regard.
Kind regards
Medihelp
Best regards,