Poor Service

It is simply not possible that there is no record of my calls to Medihelp. I called several times during the month of January and each time was given the same answer - that my query would be followed up and I would be contacted shortly. In February Medihelp did contact me and I was asked if I did indeed intend to cancel my membership - I explained that I already had because no one had gotten back to me regarding what I would be covered for on a hospital plan - specifically if I would be covered as an outpatient. The person to whom I spoke to said he would send me everything so that I could go through it. I did not request this - I had already cancelled - telephonically - my Medihelp membership. I was not asked to put it in writing. I was not contacted by a professional working with membership policies until the month of February. Medihelp must have been aware of my cancellation - a record of my cancellation must have been lodged becasue I was contacted in February with regards to why I had cancelled - the call I had been waiting for in January which never came. The fact that is taken this long for you to get back to me speaks volumes.