Poor Customer service

We are on MedVital Elect with only a R2900.00 so-called savings account for over-the-counter medication, GP visits, and so on. I had to go to the doctor at Intercare Woodburn to get a cyst removed, and the GP submitted the claim to MediHelp Medical Aid. However, MediHelp refused to pay the bill; they did not even bother to use the savings to pay for it. The excuse they used was that it was the wrong code. I asked the GP to change the code and resubmitted it. This time, MediHelp said the claim was a duplicate and refused it. We pay them about R7000 a month, and this is the service we get. I am therefore looking at moving away to another medical aid that will give me better service and greater value for money.