POOR COMMUNICATION AND COVER

so medihelp claims to be such an awesome scheme yet i find it strange that after my complaint i was email with a letter requesting me to register for pmb cover. however they have not fully answered my question will the medication monthly be covered for hypertension as it is on the basket of care...

secondly why was i not informed of this initially with the offer letter was sent out yet they new the member had hypertension

lastly the 26 condition that are on the emailed letter are just but a fraction of the 270 stipulated pmb conditions and the law / act states clearly pmb condition not 26 pmb condition

medihelp please clear the matter and let me know if the 270 pmb condition will be covered with in the 3 month waiting period and the medication for hypertension.