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FARHAAN B

1 reviews | Active since Jul 2016

05 Feb 2020, 01:41

POOR CHRONIC MEDICINE UPDATE

MEDIHELP CHRONIC DEPARTMENT HAS THE STRANGEST REGISTRATION PROCESS. MY GP TREAT MY ASTMA WHILE MY PHYCISIAN TREATS MY DIABETES. WHEN MY GP GENERATES AN ELECTRONIC SCRIPT MY INITIAL DIABETES MEDICATION IS ALSO INCLUDED AFTER I HAVE NUMEROUSLY TRIED TO TELL THE RECEPTIONIST THAT I NO LONGER AM TAKING THAT MEDICATION THEY STILL INCLUDE IS THUS WHEN I SEND MY SCRIPT TO MEDIHELP THEY WILL STOP MY CURRENT DIABETES MEDICATION WHICH IS THE PHYCISIANS ONE AND REPLACE IT WITH THE GP SCRIPTS.

I ONLY NEED TO UPDATE MY CHRONIC ASTHMA MEDICATION WITH MY GP SCRIPT.

MEDIHELP HAS WEIRD PROTOCOLS I DO NOT UNDERSTAND.

PLEASE ADVICE WHAT SHOULD I DO BECAUSE CLEARLY IS NO USE SPEAKING TO A CONSULTANT WHO READS YOU THE RULES AND REGULATION OF THE SCHEME. MH***

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Replies (1)
Medihelp
Medihelp's reply05 Feb 2020, 07:57
Official
Dear FARHAAN B

Your complaint is being investigated and feedback will be provided as soon as possible.
  
 Kind regards 
  
 Medihelp Customer Care

Best regards,